After-Sales Service

We have established a comprehensive after-sales service system covering the entire equipment lifecycle: installation, commissioning, operation training, preventive maintenance and original spare parts supply.

All services are delivered by factory-certified field engineers to ensure long-term stable performance of your equipment, maximize utilization efficiency and protect your return on investment.

Installation & Commissioning

On-site installation, equipment debugging and performance calibration by factory engineers to ensure equipment meets factory specifications.

Operation & Technical Training

Systematic training on equipment operation, daily maintenance, process optimization and safety protocols, with competency assessment before operation.

Repair & Preventive Maintenance

Emergency breakdown repair, preventive maintenance and annual service to identify potential risks and reduce failure rates.

Original Spare Parts Supply

In-stock supply of full-range original spare parts, consumables and wearing parts to ensure continuous equipment operation.

Service Coverage & Process

After-sales Hotline: +86 18202588029

Dedicated Service Email: service@flosn.com

Online Repair Ticket: Fill in equipment serial number, fault description and contact info for priority dispatch.

Equipment Upgrade & Retrofit - Hardware upgrades, software updates and function expansion services to align with evolving process requirements.
Ongoing Technical Support - Long-term remote technical support for process optimization, troubleshooting and problem solving.
Service Process: Submit Repair Request → Engineer Assignment → Remote Diagnosis → On-site Dispatch (if needed) → On-site Repair → Acceptance Confirmation → Follow-up Review.